I'm REGEVIE

I am a seasoned Customer Support Expert ​and a Team Leader

About

me

I’m passionate about learning new things and breaking ​down complex challenges into simple, actionable solutions. ​As an assertive problem solver and critical thinker, I thrive in ​fast-paced environments, helping businesses streamline ​processes and enhance customer experiences.

In my free time, you can find me enjoying a good manhwa, ​manhua, or manga at a cozy, quiet coffee shop—preferably ​in a corner with a great view.

My Skill

And Expertise

• CRM & Support Platforms: Salesforce, Service ​Desk, Siebel, etc..
  
• Communication & Remote Support: Live Chat, ​LogMeIn
  
• Productivity & Collaboration: Microsoft365, ​GoogleSuite
  
• Security & Authentication: Okta
  
• Financial : Stripe
• Web Hosting & Technical Support: Webhosting, ​Domain Management
  

My Work

Experience

Team Leader | Teletech

2021 - 2024

• Led a team of 15-25 support agents, ensuring delivery of ​exceptional customer service across various channels ​including social media, live chat, phone, and email.
  
• Managed operations for teams serving both small ​businesses and large enterprises such as Microsoft, T-​Mobile, Telstra, and Doordash.
  
• Conducted regular performance evaluations, coaching ​sessions, and team-building activities to maintain high ​levels of team engagement and productivity.
  
• Collaborated with upper management to develop ​strategies for improving customer satisfaction and ​operational performance.
  

My Work

Experience

Customer Support Specialist | Teletech & Teleperformance

2017 - 2020

• Provided multi-channel customer support for various ​clients, from small businesses to large-scale ​corporations.
  
• Specialized in resolving technical issues and delivering ​product support, ensuring smooth customer ​experiences across platforms.
  
• Maintained strong customer relationships by delivering ​timely, accurate, and effective solutions.
  
• Assisted in creating knowledge base articles and FAQs ​to improve customer self-service options.
  

Thank You

For visiting my portofolio

regevie.espina@gmail.com